Privacy Policy
Creative Sweet | creativesweet.net
Last updated: 13 July 2026
1. Who We Are
Creative Sweet Ltd is a digital agency providing website development, SEO,
social media management, AI solutions, hosting, content creation,
photography, videography, and digital marketing services.
Website: creativesweet.net
General enquiries: [email protected]
Privacy enquiries: [email protected]
2. Information We Collect
Personal Information
- Name
- Company name
- Email address
- Telephone number
- Postal address
- Billing information
Website Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies and analytics data
Project Information
- Website login credentials
- Hosting information
- Domain information
- Marketing data
- Business information supplied during projects
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Fulfil our contractual obligations and deliver agreed services
- Process invoices and payments
- Manage hosting and support
- Improve our services
- Send important service updates
- Monitor website performance
- Comply with legal obligations
We will never sell your personal information to third parties.
4. Marketing Communications
Where you have given consent, we may occasionally send information about company updates, new services, industry insights, and promotions.
You can withdraw your consent and unsubscribe at any time by contacting us or using the unsubscribe link in any email we send.
5. Cookies
Our website may use cookies to improve website performance, remember user preferences, analyse website traffic, and support marketing campaigns.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.
6. Third-Party Services
We work with trusted third-party providers including, where applicable:
- Hostinger
- Cloudflare
- Google Analytics
- Google Search Console
- Google Ads
- Meta Platforms
- Stripe
- PayPal
- Wise
- Microsoft 365
- Google Workspace
- CS Nexus (our internal client management platform)
These providers may process personal information on our behalf in accordance with their own privacy policies. We take reasonable steps to ensure these providers handle your data securely and in compliance with applicable data protection law.
7. Client Data
Where clients provide us with access to websites, hosting accounts, social media accounts, or other digital platforms, we will only use that access to deliver the agreed services.
All client information is treated as confidential and will not be shared with any third party without prior agreement, except where required by law.
8. AI Services
Where AI solutions are provided, information supplied by clients may be used to train or configure AI systems specifically for that client.
Client information will never be used to train AI systems for other businesses without your explicit written consent.
9. How We Store Your Information
We take appropriate technical and organisational measures to protect your information. Data is stored securely using encrypted cloud services and business management systems. Access is restricted to authorised members of the Creative Sweet team.
Where data is transferred or stored outside the UK, we ensure appropriate safeguards are in place in line with UK GDPR requirements.
10. How Long We Keep Your Information
We only retain personal information for as long as necessary. As a general guide:
- Client project records are retained for a minimum of 6 years to meet legal and accounting requirements.
- Enquiry records where no project followed are deleted within 12 months.
- Marketing consent records are retained until consent is withdrawn.
Once information is no longer required, it is securely deleted or anonymised.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Restrict how we process your personal information
- Object to processing
- Request a portable copy of your data
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office
(ICO) at ico.org.uk.
12. Security
While no online service can guarantee absolute security, we implement appropriate safeguards to protect personal information against unauthorised access, disclosure, alteration, and destruction. We review our security practices regularly.
13. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page together with the revised date. Where changes are significant, we will make reasonable efforts to notify clients directly.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
Creative Sweet Ltd
Email: [email protected]
